Support Plans

Choose what’s right for you

TSpec Support Plans

Self-Monitoring

The self-monitoring service is ideal for corporations with an in-house IT department. Deploy our state-of-the-art network monitoring tools on your network at a fraction of the cost. Monitor the health of all connected network devices, schedule network wide patches and updates, and scan for viruses from a single sign-on.

Pay-as-you-go

With the pay-as-you-go option, you call us when you need us. It’s that simple. Don’t over pay for services you aren’t using, and there are no fixed monthly commitment. From the first service call we will set you up with a trusted support team to handle your service requests on an as-needed basis. If you prefer a fixed monthly service plan please see our Managed Service options.

Flat Rate Scheduled Support

Tired of unpredictable network expenses? The Flat Rate Scheduled Support is the perfect way to budget your monthly support costs. We tailor the contract to meet your needs and include regularly scheduled weekly, biweekly, or monthly support with your agreement so we can proactively address issues before they cause problems on the network.

Silver Support

The Silver Support managed services package is an entry-level support plan that concentrates primarily on network monitoring and server and workstation patch management and updates. This plan offers a guaranteed response time, and includes the following services:

• 24/7/365 Network monitoring
• Event log monitoring
• Log File Monitoring
• Drive Space Monitoring
• Backup Monitoring
• Printer Queue Monitoring
• Server Patch Monitoring
• Workstation Updates & Patch Management

Gold Support

The Gold Support managed services package is our most popular plan. This support plan is for an organization that desires 24×7 remote support, unlimited phone support, security administration and scheduled monthly on-site support. Take control of your budget and keep your network running at optimal performance with our Gold support plan. This plan includes:
The Silver Support Package plus:

• Unlimited Phone & Remote Control Support
• 24×7 Remote Emergency Support
• On-Site Scheduled Support
• End User Administration
• Security Administration
• Anti-Virus and Anti-Spyware Management
• Monthly Scheduled On-Site Maintenance
• Unlimited Phone and Remote Application Support Cloud Remote Backup Service

Platinum Support

The Platinum Support package is our all-inclusive plan. This plan is ideal for an organization that needs to adhere to a very strict budget. With this plan you will also receive ongoing project and administrative support. Our highly trained, certified professionals are available to assist you whenever you need us. The Platinum Support package includes:

The Silver and Gold Support Packages plus:

• Fixed Hardware
• Operating System Upgrade Labor
• Project Labor
• On-Site Services
• After Hours Operating System Patches
• Unlimited Administrative Support

Side By Side Comparison Chart

Compare Our Plans

Managed Services Packages	Silver	Gold	Platinum
Guaranteed Response Time
24/7/365 Network Monitoring
Event Log Monitoring
Log File Monitoring
Drive Space Monitoring
Backup Monitoring
Printer Queue Monitoring
Server Patch Monitoring
Workstation Updates & Patch Management
Unlimited Remote Control Support
24×7 Remote Emergency Support
On-Site Scheduled Support
End User Administration
File Sharing Permission Administration
Security Administration
Anti-Virus & Anti-Spyware Management
Monthly Scheduled On-Site Maintenance
Unlimited Phone & Remote Application Support
Cloud Remote Backup
Fixed Hardware Support
Operating System Upgrade Labor
Project Labor
On-Site Services Included
After Hours OS Patches
Unlimited Administrative Support