Customers benefit from guaranteed up-time which allows them the ability to focus their own IT resources on planning and more critical business-related Information Technology issues. TSpec’s hardware support services leave our clients secure in the knowledge that if a problem does occur they will be immediately resolved by our team of certified technicians.
We offer various levels of hardware support depending on customer requirements and type of hardware. We have technicians and technical staff located throughout the Washington Metropolitan area who can work with manufacturers to ensure all equipment is managed effectively. Once a service call is placed, TSpec will meet all designated guaranteed on-site response time and up-time commitments.
If our client requires, TSpec can have a dedicated engineer assigned on site and ensure guaranteed thirty minute response times and minimal delay between the time the call is logged and problem resolution. These engineers are an extension of our field services division and work in partnership with clients to facilitate time saving repairs.
Key Benefits of Hardware Support
- Guaranteed repairs 24 x 7
- Guaranteed SLA’s
- A+ Certified Technicians
- Manufacturer Certified Technicians
- Customized agreements
Customized Maintenance Contracts
TSpec has provided Customized Maintenance Agreements and Time and Materials contracts to Hospitals, Universities, and Federal Government and Commercial clients throughout the Washington Metropolitan area.
Most computer service companies offer only a “break-fix,” reactionary style of service. TSpec offers a proactive and predictable computer and network maintenance plan that reduces downtime and keeps your budget under control. Your computers undoubtedly are the most important business tools in your office. Our support professionals not only take care of your company’s technology on a regular basis, but also implement and maintain an inclusive preventive maintenance program that proactively reduces system failures. The end result of a TSpec Maintenance Plan is an office that is productive with a computer operations budget that is predictable.
Maintenance Contract Advantages?
- Convenience – Once a call is placed to our call center a technician is on-site within two to four hours
- Expertise – TSpec’s factory authorized technicians can provide warranty and post-warranty service on all major brands of hardware.
- Budget – One monthly fee gives you unlimited support. All parts, labor and travel fees are included in one low price.
TSpec Maintenance Contract Features:
- Unlimited On-site Support
- Regularly Scheduled Onsite Preventive Maintenance
- Unlimited Emergency Support
- Unlimited Help Desk Support
- Available 24/7/365
- All Parts and Labor Inclusive
- Guaranteed Response Time
- TSpec Inventory Oversight
- Predictable Monthly Budget
TSpec plans are customized to your company’s budget, computer usage levels, number of computers/printers, and servers. We have expanded the definition of service to encompass the factors required to be your single source for all your computing needs.